FAQS

WHEN CAN I EXPECT MY ORDER

Made To Order 

The production of made to order pieces can take up to 14 days. Expected UK and International delivery dates are listed below:

UK – Within 15 days of placing your order.
International – Within 19 – 21 days of placing your order.

If you need an order quicker than our expected timeline please contact us: info@barjewellery.com. We’ll do our best to accommodate your request whenever possible.

48 Hour Dispatch

We offer a very limited selection of ready made pieces, available for 48 hour dispatch. Expected UK and International delivery dates are listed below:

UK – Within 3 days of placing your order
International – Within 7-11 days of placing your order.

Delayed Orders

Whilst we our best to ensure speedy delivery very occasionally packages can get delayed in transit/international customs. In these rare cases we’ll keep you as updated as possible. If your order is taking longer than expected please contact us: info@barjewellery.com

DELIVERY

We offer secure, tracked delivery services on a flat rate basis as below:

UK DELIVERY

£7.50 per order by Royal Mail 24.

This is a secure, next day delivery service which requires a signature upon receipt.

The delivery time is from the dispatch date and not the date when you placed the order.

Please note that your piece will be made to order, production can take up to 2 weeks.

You will receive a confirmation order when your order has been finished and dispatched.

INTERNATIONAL DELIVERY

£10.50 per order by Royal Mail International Tracked & Signed.

Delivery times are estimated at 5-7 working days from date of dispatch.

The delivery time is from the dispatch date and not the date when you placed the order.

Please note that your piece will be made to order, production can take up to 2 weeks.

You will receive a confirmation order when your order has been finished and dispatched.

PACKAGING

All BAR Jewellery orders are packaged using sustainable materials where possible. Our packaging is all fully recyclable.

Pieces are carefully placed in a branded jewellery box, packed inside a mailing box and wrapped in protective packaging paper. There is no visible branding on the outside of our packages.

RETURNS + EXCHANGES

We hope that you will be happy with your order, but if within 14 days of receipt you change your mind, we will offer you a full refund or exchange. Please note that we are unable to accept returns or exchanges for earrings – they are excluded from the returns policy for hygene reasons.

RETURNS PROCESS

Please contact info@barjewellery.com within 14 days of receiving your item, quoting your order number to arrange a return or for any questions regarding a return.

If you have bought an item from one of our stockists, please return the item to them directly.

NOTES

  • Returns are accepted upon written request within 14 days of the receipt of your order.
  • Return postage costs are the responsibility of the customer. We strongly recommend using a secure and tracked service to return the goods to us, insured to the full value of the order. We cannot accept responsibility for any items lost, stolen or damaged in transit. An exception is if the item is faulty, in which case we will pay postage costs for the customer to return the item.
  • Goods should be returned in their original, unworn condition and in full undamaged packaging.
  • Refunds are credited only to the card used in the original sales transaction.
  • Refunds will be issued within 14 days of receiving your returned item.
  • Please note that when requesting an exchange, unless we have the new piece in stock, it may take up to 14 days for us to produce.

 

ORDER CANCELLATION

Orders cannot be cancelled once they have been dispatched.

Your order is generally placed and processed immediately, so you may not be able to make any amendments. In this instance, you would need to return your order once you’ve received it, in accordance with our Returns Policy.

Please request a cancellation or return by emailing info@barjewellery.com.

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