FAQS

Bar Jewellery | Sustainable | Ethical | Made in London UK. Minimal Rings, Bracelets, Necklaces, Earrings available in Eco Silver and Gold plated.

DELIVERY CHARGES

Delivery costs are on a flat rate basis as below:

UK DELIVERY

£6.00 per order by Royal Mail Special Delivery.

This is a secure, next day delivery service which requires a signature upon receipt.

The delivery time is from the dispatch date and not the date when you placed the order.

Please note that your piece will be made to order, production will normally take around 2 weeks.

You will receive a confirmation order when your order has been finished and dispatched.

INTERNATIONAL DELIVERY

£10.00 per order by Royal Mail International Tracked & Signed.

Delivery times are estimated at 5-9 working days from date of dispatch.

The delivery time is from the dispatch date and not the date when you placed the order.

Please note that your piece will be made to order, production will normally take around 2 weeks.

You will receive a confirmation order when your order has been finished and dispatched.

 

 

RETURNS + EXCHANGES

We hope that you will be happy with your order, but if within 14 days of receipt you change your mind, we will offer you a full refund or exchange. Please note that we are unable to accept returns or exchanges for earrings – they are excluded from the returns policy for hygene reasons.

RETURNS PROCESS

Please contact info@barjewellery.com within 14 days of receiving your item, quoting your order number to arrange a return or for any questions regarding a return.

NOTES

  • Returns are accepted upon written request within 14 days of the receipt of your order.
  • Return postage costs are the responsibility of the customer. We strongly recommend using a secure and tracked service to return the goods to us, fully insured to the full value of the order. We cannot accept responsibility for any items lost, stolen or damaged in transit. An exception is if the item is faulty, in which case we will pay postage costs for the customer to return the item.
  • Goods should be returned in their original, unworn condition and in full undamaged packaging.
  • Refunds are credited only to the card used in the original sales transaction.
  • Refunds will be issued within 14 days of receiving your returned item.

ORDER CANCELLATION

Orders cannot be cancelled once they have been dispatched.

Your order is generally placed and processed immediately, so you may not be able to make any amendments. In this instance, you would need to return your order once you’ve received it, in accordance with our Returns Policy.

Please request a cancellation or return by emailing info@barjewellery.com.

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